(updated 8-4-2020)
As the Coronavirus (COVID-19) has impacted our communities, we have taken precautions across our branch network to help keep you, our customers, and our employees safe and healthy.
Recognizing COVID-19 related fraud: Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text, or unsolicited calls. Please visit the Federal Trade Commission’s Coronavirus Scam Tips for information on how to recognize potential scams, as well as Homeland Security’s Red Flag Guide to recognize and report COVID-19 related fraud.
Payments & Online Account Management
Government Programs & Resources
Please know that banks and financial institutions, such as Regional Finance, are considered “essential services,” which means that we are open and ready to help you if you have any questions or need assistance with your account.
In the event that your local branch is closed due to COVID-19, you can still reach us at(888) 636-3535.
If your community is under a “Stay at Home” order, we can still help. Please call (888)636-3535 to reach a local branch representative.
Please note the following safety guidelines that will be in effect starting Monday, August 10th:
Alternatives to visiting a branch:
Online: For your convenience, you can make a payment or view your account balance online by accessing Online Account Management. If you have not already registered for Online Account Management, please click here to do so.
By Phone: You can always call us and pay over the phone via your checking account or debit card. Please call (888) 636-3535 to reach a local branch representative.
At a branch: (See new guidelines, effective beginning Monday, August 10th above) In order to minimize contact, we are offering the following options:
By Mail: You can mail your check or money order to your local branch.
We have developed a number of special programs for customers impacted by COVID-19. Please contact us if you’re having trouble keeping up with your payments. We may be able to help by:
Please call us at (888) 636-3535 to discuss your options.
* Certain eligibility requirements and limitations on availability apply.
On Friday, March 27th, the Coronavirus Aid, Relief and Economic Security (CARES) Act became law. The CARES Act provides broad-based economic relief, including a number of programs that could potentially benefit you. The links below provide additional detail on some of the key elements of the CARES Act. We encourage you to understand how you might benefit from these programs:
Government stimulus: How to get your payment
Unemployment insurance expansion
Click here to learn about unemployment insurance in your state
In addition to the CARES Act, below are a number of other valuable governmental resources that could help you and your loved ones stay safe at this time:
Apply for Unemployment Benefits
Learn more about avoiding foreclosure an eviction
Families First Coronavirus Response Act – Employee Rights
CFPB: Protecting your Finances during the Pandemic
Learn more about state tax filing relief
Keep close tabs on your credit score and loans
Get tips for helping children cope with the coronavirus
Find free e-learning resources
