Important Customer Information – COVID-19

(updated 3-31-2020)

 

We are here to help you during these challenging times.

As the coronavirus (COVID-19) begins to have an increased impact on our communities, Regional Finance is taking proactive steps across our branch network to help keep you, our customers, and our employees safe and healthy.

 

Quick Links 

Branch Information

Payments & Online Account Management

Customer Relief Options

Government Programs & Resources

Helpful Links and Information

 

Branch Information

Please know that banks and financial institutions, such as Regional Finance, are considered “essential services,” which means that we are open and ready to help you if you have any questions or need assistance with your account.

  • Branch locations are currently open. We are serving customers by appointment only in order to limit the number of people in the branch at any one time.  Please contact your local branch to schedule an appointment at (888) 636-3535.
  • If you are notified of a branch closure, you can still reach us at (888) 636-3535
  • If your community is under a “Stay at Home” order, we can still help you. To reach a local branch, call (888)636-3535.

 

Payments & Online Account Management

Online:   For your convenience, you are always able to make payments or view your account balance online by accessing Online Account Management.  If you have not already registered for Online Account Management, please click here to do so.

By Phone:  You can call us and pay over the phone via your checking account or debit card. To reach a local branch, call (888) 636-3535.

At a branch:   You may also drop your payment through the door slot at any Regional Finance branch. If your branch does not have a payment slot, please contact us and one of our employees will meet you at the door to accept your payment in order to minimize contact.

By Mail:  You can mail your check or money order to your local branch.

 

Customer Relief Options

We are urgently developing a number of special programs for customers impacted by COVID-19 and will communicate them as soon as they are ready.

In the meantime, please contact us to if you’re having trouble keeping up with your payments.  We may be able to help by:

  • Renewing your loan*
  • Deferring your past due payment*
  • Providing you with more affordable payments*

Please call us at (888) 636-3535 to discuss your options.

* Certain eligibility requirements and limitations on availability apply.

 

Government Links & Resources

On Friday, March 27th, the Coronavirus Aid, Relief and Economic Security (CARES) Act became law.  The CARES Act provides broad-based economic relief, including a number of programs that could potentially benefit you.  The links below provide additional detail on some of the key elements of the CARES Act.  We encourage you to understand how you might benefit from these programs:

One-time payments from the federal government to individuals and families

Unemployment insurance expansion

Click here to learn about unemployment insurance in your state

 

In addition to the CARES Act, below are a number of other valuable governmental resources that could help you and your loved ones stay safe at this time:

CDC preventative measures

World Health Organization

National Institutes of Health

Apply for Unemployment Benefits

Learn more about avoiding foreclosure an eviction

Families First Coronavirus Response Act – Employee Rights

CFPB: Protecting your Finances during the Pandemic

 

Helpful Links and Information

Managing your money

Get help with your rent

Learn more about state tax filing relief

Keep close tabs on your credit score and loans

Get tips for helping children cope with the coronavirus

Find free e-learning resources

 

 

Important Customer Information - COVID-19 (3/31/2020)Click here