Important Customer Information – COVID-19

(updated 11-13-2020)

We are here to help you during these challenging times.

As the Coronavirus (COVID-19) has impacted our communities, we have taken precautions across our branch network to help keep you, our customers, and our employees safe and healthy.

Recognizing COVID-19 related fraud: Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text, or unsolicited calls. Please visit the Federal Trade Commission’s Coronavirus Scam Tips for information on how to recognize potential scams, as well as Homeland Security’s Red Flag Guide to recognize and report COVID-19 related fraud.

Quick Links 

Branch Information

Payments & Online Account Management

Customer Relief Options

Government Programs & Resources

Helpful Links and Information

 

Branch Information

Please know that banks and financial institutions, such as Regional Finance, are considered “essential services,” which means that we are open and ready to help you if you have any questions or need assistance with your account. 

In the event that your local branch is closed due to COVID-19, you can still reach us at (888) 636-3535

If your community is under a “Stay at Home” order, we can still help. Please call (888)636-3535 to reach a local branch representative.

Please note the following safety guidelines that will be in effect starting Monday, August 10th:

  • Branches are operating by appointment only. Please contact your local branch to schedule an appointment by calling (888) 636-3535.
  • Do not schedule an appointment or visit a branch if you have the following symptoms: 
    • Cough
    • Runny/Stuffy nose
    • Fever
    • Sore Throat
    • Diarrhea
    • Vomiting
    • Loss of taste or smell
  • Customers are required to wear a face covering while in the branch.
  • A temperature check will be conducted before entering the branch.

Alternatives to visiting a branch:

  • Using our new remote loan closing process, eligible customers can close their loan and have their proceeds sent via check without having to visit the branch.
  • Curbside assistance is available. Face coverings are required. 
  • Call your branch at (888)636-3535 for any questions regarding your account.
  • Payments can be made over the phone via your checking account or debit card by calling your branch.
  • You can also make payments online set up recurring payments using Online Account Management

 

Payments & Online Account Management

Online:   For your convenience, you can make a payment or view your account balance online by accessing Online Account Management.  If you have not already registered for Online Account Management, please click here to do so.

By Phone:  You can always call us and pay over the phone via your checking account or debit card. Please call (888) 636-3535 to reach a local branch representative.

At a branch:  (See new guidelines, effective beginning Monday, August 10th above) In order to minimize contact, we are offering the following options: 

  • Drop the payment through the mail or door slot.
  • Knock, call, or use the “buzzer,” and a team member will immediately pick up the payment.
  • Park outside the office and call to receive curbside service at your vehicle. (May not be available in all states.)

By Mail:  You can mail your check or money order to your local branch.

 

Customer Relief Options

Please contact us if you’re having trouble keeping up with your payments.  We may be able to help by:

  • Renewing your loan*
  • Deferring your past due payment*
  • Providing you with more affordable payments*

Please call us at (888) 636-3535 to discuss your options.

* Certain eligibility requirements and limitations on availability apply.

 

Government Links & Resources

On Friday, March 27th, the Coronavirus Aid, Relief and Economic Security (CARES) Act became law.  The CARES Act provides broad-based economic relief, including a number of programs that could potentially benefit you.  The links below provide additional detail on some of the key elements of the CARES Act.  We encourage you to understand how you might benefit from these programs:

Government stimulus:  How to get your payment

CARES Act FAQ

Unemployment insurance expansion

Click here to learn about unemployment insurance in your state

 

In addition to the CARES Act, below are a number of other valuable governmental resources that could help you and your loved ones stay safe at this time:

CDC preventative measures

World Health Organization

National Institutes of Health

Apply for Unemployment Benefits

Learn more about avoiding foreclosure an eviction

Families First Coronavirus Response Act – Employee Rights

CFPB: Protecting your Finances during the Pandemic

 

Helpful Links and Information

Managing your money

Get help with your rent

Learn more about state tax filing relief

Keep close tabs on your credit score and loans

Get tips for helping children cope with the coronavirus

Find free e-learning resources

 

 

COVID-19 Customer Information - Click here